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Hey there!

I’m Rachel Ann, a product designer and UX researcher from Malaysia, currently pursuing my Master of Science in Information at the University of Michigan.My work sits at the intersection of design, research, and emerging technology, with a growing focus on Human-AI Interaction.

I’m interested in understanding how people experience complex digital systems and designing products that feel clearer, more accessible, and easier to trust. With a background in graphic design and interactive multimedia, I also bring a strong visual perspective to my work, combining thoughtful interaction design with typography, visual storytelling, and accessible design.

Featured Projects

BloomSim

Designed BloomSim, a concept app for mobile and smartwatch that leverages real-time data and digital twin tech to help gardeners predict, plan, and optimize flower growth.

> read more about bloomsim

Bulldog Genie

Designed the UI and UI elements for Bulldog Genie, an AI-powered chatbot used by Fresno State students and faculty, ensuring design consistency and feasibility through close collaboration with designers and developers.

> visit bulldog genie

Tales from Outer Suburbia — Motion Title Sequence

Animated a title sequence for Shaun Tan’s Tales from Outer Suburbia in After Effects, bringing the book’s illustrations to life.

> WATCH THE ANIMATION HERE

Unmask Your Champion:
El Campeón Brand Identity

Collaborated closely with viticulture students to design beer and wine labels, incorporating their ideas through multiple meetings. This project won a Silver ADDY Award for its bold, lucha libre-inspired design.

> see more of El Campeón

My Experiences

in UX research and product design, with a growing focus on Human-AI Interaction. I move between understanding people and designing for them, from surveys, usability testing, and literature reviews to information architecture, interaction design, and high-fidelity Figma prototypes, all shaped by my background in graphic design.

AUGUST 2026 - MAY 2027

Student Researcher

Research Experience Development Program (REDP), University of Michigan School of Information

  • Conduct literature reviews on AI adoption across UX and related industries for a study on career readiness in an age of early AI adoption, identifying research gaps and refining questions on changing workflows, roles, and skills.
  • Synthesize literature using ChatGPT and NotebookLM, and help plan and prepare qualitative interviews with industry professionals.

APRIL 2026 - JULY 2026

User Experience Designer, Full-Time Staff

Unified Transcript Repository (UTR), Technology Services, California State University, Fresno

  • Conducted competitive research across U.S. higher-education institutions and developed research questions for enrollment staff on how they evaluate incoming high-school transcripts.
  • Translated stakeholder feedback into the information hierarchy and layout of UTR's transcript extraction interface.
  • Designed and iterated high-fidelity Figma interfaces for reviewing extracted transcript data, applying cognitive-load and usability principles to support clearer, more efficient decisions.

OCTOBER 2025 - APRIL 2026

Student Success Staff (Volunteer) –
CX & AI Literacy Engagement

Digital Transformation and Innovation, Technology Services, California State University, Fresno

  • Led a research team studying how students use search engines, social platforms, ChatGPT, and Gemini for academic decisions; developed the research plan, survey methodology, and analysis process.
  • Analyzed information-seeking patterns, needs, and pain points, and co-authored a written synthesis of the team's findings.
  • Prototyped UX improvements and user-feedback updates in Figma for EduVisor, an internal advising tool, and handed off designs to developers for implementation.

AUGUST 2024 - MAY 2025

Graphic & Web UI Design Intern

Digital Transformation and Innovation, California State University, Fresno

  • Designed the UI for BulldogGenie, Fresno State's student-facing AI chatbot, building and iterating Figma prototypes from research findings, stakeholder feedback, technical constraints, and AI model behavior.
  • Researched leading conversational AI products to identify interaction patterns and user expectations that shaped the chatbot's interface.
  • Tested chatbot responses and user interactions, documented usability issues, and worked with developers to improve clarity, trust, and ease of use.

OCTOBER 2023 - JULY 2024

Digital Communication & Program Engagement Intern

Digital Transformation and Innovation, California State University, Fresno

  • Designed accessible digital graphics and promotional materials for university-wide campaigns, following Fresno State brand guidelines.
  • Collaborated with two design interns to redesign the DXI WordPress website, improving navigation, visual hierarchy, and readability, and adding alt text to all images for accessibility.
  • Gathered student feedback on campus technology improvements and promoted DXI services through social media and in-person events.

AUGUST 2022 - MARCH 2023

Public Relations Director

Malaysian Student Organization, California State University, Fresno

  • Designed Instagram posts and digital content to promote club activities and engage members.
  • Organized cultural events such as Malaysia Day and Deepavali, and collaborated with international student organizations on joint programs.

Let's Talk!

I can speak 4 languages ;)

Got a project, idea, or just want to say hi? I’d love to hear from you!

Feel free to reach out anytime — whether it’s about design, collaboration, or opportunities.

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